All Two Ridges Pottery is handmade, microwave & dishwasher safe, and lead & toxin free (aka: food safe). Pieces should not be placed in the freezer, on open flames, or on stovetops, as this can cause thermal shock and often cracking. Serving ware can be preheated WITH the oven if desired for baking/warming purposes.
Every piece is made by hand and therefore one of a kind! Expect small differences between pieces of the same kind, such as the layout of the mountains on a mountain mug, etc.
Excess shipping charges: Any excess shipping charges will be promptly refunded to your account, if applicable. We will only combine orders if it is safe to do so (not to risk breakage during shipment).
Returns and Exchanges: We do not accept returns or exchanges of items, but please let us know if there are any problems or concerns with pieces when recieved.
Cancellations: Non-custom orders can be cancelled within 24hrs of ordering and before shipment. Custom orders cannot be cancelled at any time, but may be refunded on a case-by-case basis.
Breakages during shipment: This is rare, but it can happen, even though our pieces are thoroughly packed with bubble wrap, newspaper, and labelled with several fragile stickers. Every piece that we send in the mail we insure with USPS/UPS Ground. If your piece breaks during shipment, the item’s price at purchase will be refunded to you directly, provided that proof of breakage during shipment (aka: photos and description) is provided to us within one week of delivery and accepted by the carrier.
Custom orders: All custom orders, including wholesale, must be purchased in full up-front, unless otherwise communicated, and usually have a time-frame of 4-6 weeks.