All Two Ridges Pottery is handmade, microwave & dishwasher safe, and lead & toxin free (aka: food safe). Pieces should not be placed in the freezer, on open flames, or on stovetops, as this can cause thermal shock and often cracking. Serving ware can be preheated WITH the oven if desired.
Excess shipping charges: Any excess shipping charges will be promptly refunded to your account, if applicable. We will only combine orders if it is safe to do so (not to risk breakage during shipment).
Returns and Exchanges: We do not accept returns or exchanges of items, but please let us know if there are any problems or concerns with your order. We always do our best to ensure excellent customer care and satisfaction.
Cancellations: Non-custom orders can be cancelled within 24hrs of ordering and before shipment. Custom orders cannot be cancelled due to the process of making them.
Breakages during shipment: This is rare, but it can happen, even though our pieces are thoroughly packed with bubble wrap, newspaper, and several fragile stickers. Every piece that we send in the mail we insure with the postal service. If your piece breaks during shipment, the item’s price at purchase will be refunded to you directly, provided that proof of breakage during shipment (aka: photos and description) is provided to us within one week of delivery.
Custom orders: All custom orders, including wholesale, must be purchased in full up-front, unless otherwise communicated.