All Two Ridges Pottery is handmade, microwave & dishwasher safe, and lead & toxin free (aka: food safe). Pieces should not be placed in the freezer, on open flames, or on stovetops, as this can cause thermal shock and often cracking. Serving ware can be preheated WITH the oven if desired for baking/warming purposes.
Every piece is made by hand and therefore one of a kind! Expect small differences between pieces of the same kind, such as the layout of the mountains on a mountain mug, etc.
Excess shipping charges: Any excess shipping charges will be promptly refunded to your account, if applicable. We will only combine orders if it is safe to do so (not to risk breakage during shipment).
Returns and Exchanges: We do not accept returns or exchanges of items, but please let us know if there are any problems or concerns with pieces when recieved.
Cancellations: Non-custom orders can be cancelled within 24hrs of ordering and before shipment. Custom orders cannot be cancelled at any time, but may be refunded on a case-by-case basis.
Breakages during shipment: Please report any damaged pieces to me via email within 48 hours. All items are carefully & adequately packed so they should arrive to you with no problem, but sometimes things are handled roughly and broken during shipment. If your pottery arrives broken, please take photos of the packages and broken piece(s) all together, then keep it all on hand (for insurance claim purposes).
Custom orders: All custom orders, including wholesale, must be purchased in full up-front, unless otherwise communicated, and usually have a time-frame of 4-6 weeks.