All Two Ridges Pottery is handmade, microwave & dishwasher safe, and lead & toxin free (aka: they are all food safe). Pieces should not be placed in the freezer, on open flames or stovetops, as this can cause thermal shock and often cracking. Serving ware can be preheated WITH the oven if desired for baking/warming purposes.
Every piece is made by hand and therefore one of a kind! Expect small differences between pieces of the same kind, such as the layout of the mountains on a mountain mug, slight glaze color variations, etc.
Processing time: For in-stock (non-preorder) items, please allow 2-3 business days processing time till your item is shipped, though it usually only takes us a day or two. For preorder items (clearly noted in the prduct description), please allow a few weeks for the items to be made and then they will be shipped to you.
Shipping time: For USPS orders, all pieces go out Priority Mail and should arrive to you in 2-3 business days of shipping time; for UPS Ground orders (large/large quantities of items) please allow 3-4 business days. For international orders, please refer to the specific tracking information sent with your order, as shipping time varies from country to country.
Excess shipping charges: Any excess shipping charges will be promptly refunded to your account, if applicable. We will only combine orders if it is safe to do so (not to risk breakage during shipment).
Returns and Exchanges: We do not accept returns or exchanges of items, but please let us know if there are any problems or concerns with pieces when recieved.
Cancellations: Non-custom orders can be cancelled within 24hrs of ordering, if before shipment. Custom orders cannot be cancelled at any time, but may be refunded on a case-by-case basis.
Breakages during shipment: Please report any damaged pieces to Tori via email (email@example.com) within 48 hours. All items are carefully & adequately packed so they should arrive to you with no problem, but sometimes things are handled roughly by postal service and broken during shipment. If your pottery arrives broken, please take photos of the boxes, packing material, and broken piece(s) all together, then keep it all on hand (for insurance claim purposes); send those photos to my email.
Custom orders: All custom orders, including wholesale, must be purchased in full up-front and usually have a time-frame of 4-6 weeks, unless otherwise communicated.